Vitalite | 2016
Addressing Sales & Operational Challenges
The Challenge
Vitalite approached Agova seeking help with two challenges they faced: low sales of their clean cookstoves and issues with the tracking of their sales in real time due to poor connectivity and an inefficient CRM system.
The Solution
Agova developed a performance management system and a business management training / certification programme for Vitalite’s network of 80 sales agents. Due diligence mechanisms were integrated as part of the recruitment process of sales agents and a revamp of internal SOPs was also completed.
Results
In the year that followed, Vitalite sold over 4,000 clean cookstoves reaching 15,000 low-income customers in Eastern, Southern, Copperbelt and Northern Provinces. This work also led to the opening of new Vitalite sales hubs in Kawama, Chipata, Matero, Kabwe, Chongwe, Kitwe and Kasama.
